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Allview Electrical branded van, ready to attend urgent electrical faults across West Kent
E/05 / Electrical / Emergency Electrician

Emergency Electrician
in Tonbridge & Kent.

Lost power, a burning smell, tripping that won’t reset — call and you’ll get a straight answer first, fast.

Call 01732 361827 Send us a message
NAPIT Approved · Part P
Local & fully insured
5.0 Google rating
01 / Is it an emergency?

What counts as an
electrical emergency

Some faults are inconvenient. Others are genuinely dangerous. These are the calls we treat as urgent — and if yours is on this list, switch off and phone us first.

Total loss of power

The whole house is dead but your neighbours still have power? The fault is likely on your side of the meter — switch off your appliances and give us a call.

Burning smells or scorching

A fishy or burning smell, discoloured sockets or a warm fuse board point to overheating connections. Switch off at the consumer unit and call straight away.

Tripping that won't reset

If the RCD or a breaker refuses to reset, something is genuinely wrong on that circuit. Don't keep forcing it — that protection is doing its job.

Lost sockets or lights

One circuit down while the rest of the house works usually means a failed connection or a faulty appliance dragging it out. We'll trace it and fix it.

Storm or water damage

Leaks, floods and storm damage can leave circuits live and dangerous. Keep clear, isolate what you safely can, and get it inspected before switching back on.

A dangerous discovery

Found botched wiring mid-renovation, drilled through a cable, or uncovered something that doesn't look right? Stop work and have it checked before anyone gets hurt.

A clearly labelled consumer unit — know where yours is before an emergency happens
02 / Before we arrive

What to do right now

A few simple steps can keep you and your family safe while help is on the way.

  • Switch off at the consumer unit

    If you smell burning, see scorching or hear crackling, flick the large main switch on your fuse board to off. It's usually in a hallway, cupboard, garage or under the stairs.

  • Don't touch exposed cables

    Treat any bare, damaged or scorched cable as live — even with the power off. Keep people and pets well away and never attempt a repair yourself.

  • Keep electricity and water apart

    If water is coming through near lights, sockets or the fuse board, switch off the affected circuits — or the whole board — and leave everything off until it's been checked.

  • Call us and describe it

    Tell us what you can see, hear and smell. We'll give you straight advice on the phone — including whether it's safe to wait — before anything else.

03 / When you call

What to expect when you call

We won't promise the impossible — but we will answer honestly, treat urgent faults as urgent, and never leave you with a dangerous installation.

  • You reach a local electrician

    We're based just outside Tonbridge and work across West Kent every day — so you're talking to a nearby team, not a national call centre.

  • Straight advice on the phone

    We'll tell you honestly whether it needs urgent attention or can safely wait — and exactly what to switch off in the meantime.

  • Make safe comes first

    On arrival, our first priority is making the installation safe. Then we trace the fault to its cause and explain it in plain English.

  • A proper repair, certified

    No botched patch-ups. Repairs are done properly, tested, certified where required, and backed by our 12-month labour warranty.

Allview Electrical van on the road in West Kent
5.0
Google rating from customers across West Kent.
04 / Call-out charge

What a call-out costs

No mystery fees — here’s exactly how a same-day emergency visit is priced, agreed before anyone travels.

Same-day call-out

The first hour, when we have an engineer available in your area and you’re within 15 miles.

Agreed on the phone

Further out, we’ll talk through the fault and the distance and agree a cost with you before anyone travels.

Materials in addition

Any parts needed are charged on top of the call-out — and the repair itself is priced clearly once the fault is found.

05 / Rates

Standard hourly rates

Not every fault needs a same-day call-out. If it can safely wait for a booked visit, our standard hourly rates apply — charged by the hour based on distance, with any materials charged in addition.

£100 + VAT first hour

Then £85 + VAT per hour after that. Covers Tonbridge, Tunbridge Wells and most of our core patch.

£150 + VAT first hour

Then £85 + VAT per hour after that — the same hourly rate wherever you are.

£200 + VAT first hour

Then £85 + VAT per hour after that. We’ll always confirm the rate with you before we book the visit.

06 / How it works

How it works

01 / 04

Call us

Tell us what's happened. We'll give you honest advice on the phone — including what to switch off right away.

02 / 04

A straight answer

If it's urgent, we treat it that way. If it can safely wait, we'll say so and book a time that suits you.

03 / 04

Make safe

On site, our first job is making the installation safe — then tracing the fault to its cause, not just its symptom.

04 / 04

Fix & certify

A clear fixed price agreed before repair work starts, then a proper fix — tested, certified where required, and guaranteed.

07 / Loved across West Kent

What our customers say

Which? Trusted TraderWhich? Trusted Trader NAPIT ApprovedNAPIT Reg. 62998
08 / Good to know

Frequently asked questions

It depends on the fault. Burning smells, scorched or hot fittings, exposed cables and tripping that won't reset all need attention straight away — switch off at the consumer unit and call us. A single dead socket or a light that's stopped working can usually wait a day or two. If you're not sure, call us and we'll tell you honestly.

If you smell burning or see scorching, turn off the main switch at your consumer unit (fuse board). Never touch bare or damaged cables — treat them as live. Keep everyone away from water near sockets or fittings. Then call us on 01732 361827 and describe what's happening — we'll talk you through the next steps.

If we have an engineer available in your area, a same-day call-out is £150 plus VAT for the first hour within 15 miles. Further afield, we'll talk through the fault and the distance on the phone and agree a cost before anyone travels. Any parts are charged in addition — and once we've found the fault, we agree a clear price for the repair before the work begins.

Yes. We work with homeowners, landlords, letting agents and local businesses across West Kent, and we provide the certification and paperwork you need for compliance after any repair.

Often, yes. Describe what you can see, hear and smell and we'll give you a straight answer — whether that's 'switch off and we'll come out' or 'that's safe to leave until tomorrow'. We'd rather give honest advice than an unnecessary call-out.

Our first job is always to make the installation safe. Many faults can then be repaired there and then; where parts or bigger works are needed, we'll leave everything safe, explain the options and agree a fixed price for the follow-up work.

09 / Get in touch

Speak to an
electrician now.

Calling is the quickest way to reach us in an emergency — you'll get straight advice before anything else. Not urgent? Send a message and we'll get back to you.

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01732 361827
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info@allviewelectrical.co.uk

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