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Complaints Policy.
We always aim to get it right first time — but if something isn’t right, here’s exactly how to tell us, and how we’ll put it right.
We always aim to get it right first time — but if something isn’t right, here’s exactly how to tell us, and how we’ll put it right.
Allview Electrical always endeavours to provide the best possible service. On the rare occasion you’re not completely satisfied, we want to know — so we can put it right.
As soon as possible after the work is finished, please inspect it to check everything has been carried out to the terms we agreed and to the high standard we aim for. If anything isn’t right, contact us straight away — by phone, by email, or in writing. If you write, please get proof of posting.
On receiving your complaint, we aim to respond within five working days.
We’ll arrange a convenient date to come and inspect and/or remedy the situation within 28 days.
In the unlikely event we’re unable to resolve your complaint after exhausting our complaints procedure — and both parties agree a ‘deadlock’ has been reached — you can escalate your complaint to an independent service.
As a Which? Trusted Trader, we have access to an Alternative Dispute Resolution (ADR) service for our domestic installation, service, repair and maintenance contracts. You can refer your complaint to Which? Trusted Traders’ Alternative Dispute Resolution by contacting them on 02922 670 040, who can explain whether you’re eligible to use the service.
Call 01732 361827, email info@allviewelectrical.co.uk, or write to us at Allview Electrical Ltd, 1 Burrs Hill Cottage, Horsmonden Road, Brenchley, Kent TN12 7AT.