Matt Butler TA Allview Electrical Managing DirectorMatt@allviewelectrical.co.uk0778047404301732 361827 5 Winchester Road Tonbridge KentTn10 4PH Contact Form Name(required) Email(required) Message Contact Us COMPLAITS POLICY Allview Electrical always endeavours to provide the best service. However, on rare occasions there may be times where a customer may not be completely satisfied. To ensure Allview Electrical can put things right for you, as soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out based on the contract terms and to the high standards the business aims to achieve. Please contact Allview Electrical straight away with any concerns either by phone, email or write to us. If writing, get proof of posting. Business Complaint Procedure On receipt of your complaint Allview Electrical aims to respond within 5 days. Allview Electrical will arrange a convenient date to come and view and/or remedy the situation. In the unlikely event Allview Electrical is unable to resolve your complaint having exhausted the business complaints procedure, it may be necessary to use another complaint service. Where Allview Electrical cannot resolve the complaint to your satisfaction and/or agree to the final resolution requests confirmed to us; and both parties agree a ‘deadlock’ has been reached, you can then escalate your complaint. Allview Electrical has access to an Ombudsman service for our domestic installation, service, repair and maintenance contracts as part of the Which? Trusted Traders Endorsement. If you choose to you can refer your complaint to the Dispute Resolution Ombudsman. Before the Dispute Resolution Ombudsman can deal with your complaint you will need to contact Which? Trusted Traders on 0117 456 6031 who can explain if you are eligible to use the Ombudsman’s services.